Peach Payments Privacy Policy

Effective Date: 1 September 2019

Scope of this Privacy Policy

This Privacy Policy explains how Peach Payments (“we” or “us”) collect, use and disclose your business and personal data via our online presence which includes our main website www.peachpayments.com as a visitor or when you sign up for our services as a merchant. For the purpose of this Privacy Policy, we are a data controller of your personal data. If you sign up to be a Peach Payments’ merchant, our collection, use and disclosure of your customers’ personal data will be governed in all respects by the Master Service Agreement you enter with us. This Policy does not apply to third party websites, products or services even if they link to our services or website, please refer to the privacy policies of those third parties for more information on their privacy practices.

Personal Data we collect

a)                  Personal Data that you provide to us voluntarily

 We collect personal information about you that you voluntarily or directly provide to us when you: (i) contact us to learn more about Peach Payments or Peach Payments services; (ii) sign up to become one of our merchants (iii) access or use the Peach Payment services; or (iv) contact our customer service. When you sign up to be a merchant, we ask for your contact information (such as your name, street address, telephone number and email address). As part of our business relationship with you, we may also receive personal information about you (such as your date and place of birth, gender, national identification number and passport number) and financial information about you such as your bank account number and tax registration number.

You may also choose to submit your personal information to us via other methods, including (i) in response to marketing or other communications, (ii) through social media or online forums, or (iii) through participation in an offer or promotion.

b)                 Information that we collect automatically on our sites

Our site uses cookies and other tracking technologies to function effectively. We use Google Analytics on our sites to help us analyse your use of our sites and how we can improve your experience.

When you browse our website, we process your IP address, Google Analytics ID, internet browser and device type, location data and data regarding your use of our website. We use this data to provide and improve our services.

You can instruct your browser to refuse all cookies. However, if you do not accept cookies, your access to some functionality and areas of our website may be restricted.

Use of Personal Data

In order to pursue our business objectives and strategies we will use and process your Personal Data for the following lawful purposes:

• to facilitate the business relationships we have with you including contacting the data subject and attending to the data subject's enquirers and requests, providing the data subject from time to time information regarding our services and goods and other ad hoc business related information;
• to comply with our financial, regulatory and other legal obligations;
• to pursue our legitimate business interests including the performance of risk assessments, data analysis, testing, product development and product review purposes;
• for the purpose of performance of a contract as between Peach Payments and the merchant so as to complete payment transactions and to provide payment-related services to our merchants.

Disclosure of Personal Data

We share your Personal Data with trusted entities as outlined below: 

a) Other members of the Peach Payments corporate family for internal administrative purposes;

b)  Our service providers that provide services on our behalf such as identity verification services, website hosting, data analysis, information technology and related infrastructure, customer service and auditing services;

c)  Third Party business partners when this is necessary to provide our services to you; 

d)  Corporate transactions. In the event that we enter into a disposition that changes the structure of our business, such as a merger, acquisition, sale, assignment or change of control, we may share your personal data with third parties in connection with facilitating and evaluating the transaction and related due diligence procedures; and

e)  Otherwise with your consent.

International Transfers of Your Personal Data 

Our operations are supported by a network of computers, cloud-based servers and other infrastructure and information technology. We may transfer and process personal data that we maintain about you to the European Union or elsewhere in the world. We will protect your personal information as described in this Privacy Policy if your personal data is transferred to other countries. By using our services and website, you consent to your personal data being transferred to other countries. 

Security

We are committed to securing your personal data and have taken steps in this regard. We have put in place a range of technical and organizational measures designed to protect personal data within our organization against unauthorized access, destruction, loss, alteration or misuse. While we strive to use reasonable efforts to protect your personal data, remember no data transmission over the internet or electronic storage is 100% secure. If you have reason to believe that the security of your account has been compromised, please contact us immediately.

Retention of Personal Data

If you are a Peach Payments’ merchant, we retain your personal data as long as we are providing the services to you. We retain personal data after we cease providing services to you to the extent to comply with our legal and regulatory obligations (for example we required to retain the data as part of our contractual obligations to our financial partners). When we retain your personal data, we do so in accordance with any limitation periods and retention obligations that are imposed by applicable law.

Children’s Privacy

Our service is not directed at individuals under the age of majority. We do not knowingly collect information from children. If you believe that we have mistakenly or unintentionally collected personal information from a child, please contact us. If we become aware that we have collected personal information from a child, we will promptly delete it.

Your rights and choices

If you need to edit or update your personal data, please contact us. You may also request us to delete certain data, restrict processing of your data or ask us to transfer some of this information to other organisations.

If you no longer want to receive marketing or related emails from us, you may opt out via the unsubscribe link included in such emails.

Contact Us

If you have questions about your Personal Data, please contact us using one of the following means:

Email at [e-mail] 

Physical mail to: Peach Payments, 66 Albert Road, Woodstock 7915, South Africa